La Osa houses handcrafted jewelry and thoughtfully curated vintage and Canadian designer goods by Pamela Coneybeare. A destination boutique where retro meets chic in downtown Stratford, Ontario
Customer Service and Policies
Returns & Exchanges
We hope you will be in love with your purchase but if you aren't, both new and vintage items purchased in store can be exchanged for store credit within 14 days of purchase and in original condition. We know this can be tricky to determine with vintage items and La Osa reserves the right to refuse unreasonable exchanges. Due to hygienic reasons, all earrings are final sale.
If you purchased an item online and are not satisfied, please contact us within 7 days or receipt to set-up a return by emailing firstname.lastname@example.org. You are responsible for return shipping fees. Your item may be returned for an exchange or credit if it is unused and in original condition. If you have any questions or concerns about your purchase, do not hesitate to get in touch.
Jewelry can really take a beating. We are happy to make reasonable repairs on La Osa Jewelry up to a year after purchase. Repair fees may apply. La Osa reserves the right to charge for or deny unreasonable requests for repairs.
La Osa Jewelry is made from vintage, new and natural materials. Signs of oxidation, colour variation and wear are usually intentional and add to the unique beauty of these items. Avoid putting your jewelry in direct contact with water, lotions, oils and perfumes and always remove when exercising, showering and sleeping. To polish brass jewelry use a commercial brass cleaner or try this DIY method: rub lemon juice and salt onto the item until desired brightness is achieved, rinse with clean water and dry thoroughly.
All earring posts are either sterling silver, 14k gold filled or surgical steel. These metals are nickel-free and considered hypo-allergenic for most people.
We do not offer consignment services at this time. If you have old items that you would like to donate to us we would be happy to find a good home for them. We promise to take good care, clean and make repairs if they are a good fit for our shop.